At Napveil, operated by SLEEP MODE NEW ZEALAND LIMITED, we maintain standard procedures to manage transaction execution and protect customer order data. This Payment Security Policy outlines how payments are processed, processed under merchant identifier standards, and handled in accordance with privacy laws across New Zealand and European regions.
- Merchant & Corporate Identification
Legal Operating Entity: SLEEP MODE NEW ZEALAND LIMITED
Company Registration Number: 6127696 / 9429043367733
Registered Address: 21 Puriri Street, Mount Maunganui, Tauranga 3116New Zealand
Billing Descriptor: Payment card statements for purchases made on www.napveil.com will display as SLEEP MODE NEW ZEALAND LIMITED.
- Payment Methods
We support standard checkout methods for European customers. Accepted payment options include:
Major Credit & Debit Cards: Visa, Mastercard, American Express
Digital Wallets & Payment Services: Apple Pay, Google Pay, and recognized electronic wallet options
Customers can complete their transactions directly during checkout without requiring a separate user account with external payment service providers.
- Payment Processing & Security Framework
Online transactions submitted through www.napveil.com are processed through Stripe, our external infrastructure provider for payment processing services.
Data Handling during Checkout: Card details and payment verification data are submitted directly through encrypted channels managed by Stripe. Sensitive payment credential data is not processed or stored directly on the servers of SLEEP MODE NEW ZEALAND LIMITED.
Risk & Transaction Monitoring: Stripe periodically conducts security risk evaluations and monitors for irregular transaction activity to reduce unauthorized usage.
Order Dispatch Alignment: Following successful payment authorization, item handling and dispatch proceed according to our established Shipping Policy.
- Data Protection & Cookie Consent Compliance
In compliance with applicable New Zealand privacy legislation and European Union data protection requirements (including the General Data Protection Regulation / GDPR):
Personal Data Safeguards: Customer order data is collected and managed under legitimate statutory grounds as set out in our Privacy Policy.
Cookie Management: Our website uses non-essential cookies only after explicit consent is given by selecting “Accept” on our Cookie banner. Customers retain full authority to manage or adjust their cookie preferences at any time.
- Enquiries & Support Response Time
If you have questions regarding transaction processing, payment descriptors, or customer data handling, please contact our support team:
Customer Support Email: mask@napveil.com
Telephone Support: +64 225940052
Mailing Address: 21 Puriri Street, Mount Maunganui, Tauranga 3116New Zealand
Response Timeframe: All customer enquiries received by email will be reviewed with responses issued within 24 to 48 hours.